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Edit out what no longer serves you and sell your clothes back into a circular economy, with AirRobe.

START SELLING

ADDING AND REPURPOSING AN ITEM

  • Create an account and add your bank details to receive payments.
  • Select ‘ADD AN ITEM’ and follow the simple product instructions.
  • Choose to keep your item private to repurpose later or, public to repurpose now.
  • Every repurposed item is reviewed by our team to ensure it fits within AirRobe’s collection criteria.
  • Once approved your item is live on the AirRobe market and you’ll be notified when you have a buyer.
  • Your uploaded item will now appear in your Circular Wardrobe. 
  • On all sold items, we deduct a low commission rate of 17% from the sale price. This covers expenses, such as: Stripe Connect fees, authenticity checks, insurance for authenticity and parcel delivery and customer service. For more information, read our FAQ’s below. 

allow your past items be RE-LOVEd ON AIRROBE

SELLING ON AIRROBE IS EASY

HAVE YOUR LISTING APPROVED FAST AND GAIN A LOYAL FOLLOWING

3 EASY STEPS

1. PHOTOS Include multiple clear photos of your item at different angles, front and back, in natural light, as well as detailed images of certain detailed areas. Include photos of any signs of wear, whether it be a small stain or scratch, add in a photo so there are no surprises when you have a buyer. Include a photo of the original packaging or box, if you have it. It the item includes shop tags, include a photo of this and list as ‘Brand New With Tags’.

2. TAGS / AUTHENTICATIONS  Include photos of all item tags and any other authentication, if you have it. For designer bags; this means including the authenticity cards and serial numbers. If you do not want to publicly post a picture of a receipt, please email it to us at hello@airrobe.com. Garment tags that must be included are brand tags, size, and care labels. 

3. DESCRIPTION Give an accurate, honest description of the overall look and any signs of wear. Include any specific details of fabric or texture, if the item is limited edition or if it comes with any extra accessories. The more information you share, the less likely a buyer will be unhappy.

 

SELLING ON AIRROBE: FAQ'S

EARNINGS & PAYMENTS

  • How to add or edit billing details?

    When you add a listing for the first time, you’ll then want to go in and add your bank details. To do this go to “Settings” and then “Payments”. These details are then saved for all future sale listings.

  • What are AirRobe’s commission fees?

    On all sold items, we deduct a low commission rate of 17% from the sale price. This covers many things, such as: Stripe Connect fees, authenticity checks, insurance for authenticity and parcel delivery and customer service.

  • How will I get paid when my item sells?

    All proceeds are seamlessly sent automatically to your elected bank account once the sale process is complete. 

  • When exactly will I receive the money in my bank account?

    In order for AirRobe’s platform to be as secure as possible, AirRobe uses Stripe Connect’s escrow payment service. 

    This means that Stripe’s escrow account holds the Buyers money until the order is fulfilled and the Buyer receives the item.

    At this point the proceeds are transferred to you immediately. You can expect to see the proceeds in your bank account immediately or within 3 working days (depending on who you bank with).
     
    Note: Once the Buyer receives the item, they have a right to “Dispute” the order if something is wrong (i.e. if the item is non-authentic or not as described). AirRobe handles any disputes. 

    No matter the issue, the seller receives the proceeds of the sale in all instances, except for where the item is misdescribed or misrepresented.

    • STRIPE CONNECT

  • What is Stripe Connect?

    Stripe Connect is an industry leading online payment service, and provides better protection compared to consumers compared to PayPal.

    All of AirRobe’s transactions are securely processed by Stripe Connect. AirRobe does not store your payment, banking or credit/debit card information.

    All of AirRobe’s transactions are done by way of an escrow service. This means that Stripe’s escrow account holds the Buyers money until the order is fulfilled and the Buyer receives the item.

  • How do Stripe Connect escrow payments work?

    Stripe Connect works to protect both parties during the payment process. The process runs as follows:

    1. When the Buyer purchases an item, the Seller is notified and has 3 days to accept the order. 
    2. Only once the order is accepted by the Seller, will the Buyer’s purchase be processed by Stripe. At this point, the Buyer’s payment is securely processed in the Stripe escrow account.
    3. Next, the Seller must deliver/post the item and mark the order as “Fulfilled”. 
    4. Once, the Buyer receives the item, they then mark the order as “Completed”. At this time, the payment will be released to the Seller.
    5. At this point, the Buyer also has the right to elect to “Dispute” the order.
     
  • What happens if an order is disputed?

    An order can be Disputed by the Buyer if they concern the item is non-authenticate, was misdescribed or misrepresented.

    AirRobe handles all disputes on a case-by-case basis. 

    No matter the issue, the seller receives the proceeds of the sale in all instances, except for where the item is misdescribed or misrepresented.

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