When you add a listing for the first time, you’ll then want to go in and add your bank details. To do this go to “Settings” and then “Payments”. These details are then saved for all future sale listings.
On all sold items, we deduct a low commission rate of 17% from the sale price. This covers many things, such as: Stripe Connect fees, authenticity checks, insurance for authenticity and parcel delivery and customer service.
All proceeds are seamlessly sent automatically to your elected bank account once the sale process is complete.
In order for AirRobe’s platform to be as secure as possible, AirRobe uses Stripe Connect’s escrow payment service.
This means that Stripe’s escrow account holds the Buyers money until the order is fulfilled and the Buyer receives the item.
At this point the proceeds are transferred to you immediately. You can expect to see the proceeds in your bank account immediately or within 3 working days (depending on who you bank with).
Note: Once the Buyer receives the item, they have a right to “Dispute” the order if something is wrong (i.e. if the item is non-authentic or not as described). AirRobe handles any disputes.
No matter the issue, the seller receives the proceeds of the sale in all instances, except for where the item is misdescribed or misrepresented.