You can list your items on AirRobe in two ways. 
1. From your Circular Wardrobe™ in seconds 
2. Or via AirRobe.com

If you’re an existing member of AirRobe and have added items to your Circular Wardrobe™, you will have items saved ready to go and can choose to resell or rent in seconds.

Log in to your account, View your AirRobe Circular Wardrobe™ then follow these instructions:
- Select the item you want to RESELL or RENT
- Add the condition of your garment
- Choose a price for your item - we’ll help by suggesting a price based on similar items!
- Add additional images if you want, or if the item has signs of wear

If you don't have the items saved in your Circular Wardrobe™, then follow these instructions: 
- Follow the prompts to complete all the information about your item - including the category, brand, size, material etc.
- Choose a great price for your item - we’ll help by suggesting a price based on similar items!
- Add up to 8 well-lit photos, showing all angels, including shots of any defects or signs of wearWrite a clear, detailed description of your item, including information about any flaws

💡 Helpful Info - Every listing on AirRobe is carefully reviewed by our team before being published. Be sure to include as much information as possible to avoid the listing being refused or having our Customer Service team coming back to you requesting more information. ‍‍

‍💡 I’ve created my listing, what’s next?
‍Once your listing is complete, it will be reviewed by one of our customer service team before being published - this usually takes between 24-48 hours. Once your listing is published on AirRobe, you’ll be notified via email immediately. 

💡 Items not eligible for sale - At AirRobe we are on a mission to reduce textile waste, slow down fashion consumption and support like minded brands and customers. As a result we don't accept all brands and categories for resale or rent on AirRobe, and have some guidelines to ensure our customers have the best experience. View our Reasons why my item could not be listed information page for further detail. 

Need some help? Contact us.

You are able to list your items for rent on AirRobe. This works in the same way a sale would: 
- Select the item you want to rent
- Select the condition of your garment
- Choose a rental price for your item - standard rental windows are 5 days
- Cleaning garments is your responsibility, so factor dry cleaning costs into your fee as relevant
- Add additional images if you want, or appropriate detail images if the item has signs of wear

A few things to consider when renting: 
- While standard rental windows are 5 days, the lendee can message you to arrange a longer window for an additional fee
- We set a 3 day buffer between the next available renting period. This is to allow returns and gives you time to clean the item. 
- Renting items can require a fast turnaround time for the renter, so act promptly if you want to successfully rent your garments 
- Fair wear is expected and normal in rental items,

Need some help? Contact us.

You can add items to your Circular Wardrobe™ when shopping with your favourite brands.

AirRobe has partnered with hundreds of brands to allow you to add your purchases to your Circular Wardrobe™ when shopping with them -  in one click. Simply “Add to AirRobe” when you’re shopping online and we’ll save all the product information automatically to your account. From here, once you’ve loved and worn an item, you can list items for resale or rent in seconds.

💡 Helpful Info to know - Don't have an AirRobe account? No problem, we’ll prompt you to create one at the end of your purchase.

You can create your Circular Wardrobe™ in two ways. 
1. When shopping with a partner site
2. Via your account at AirRobe.com

‍When shopping with a partner site
‍Add your items to AirRobe when shopping with a partner site, and follow the prompts to Create an Account and view your Circular Wardrobe™ at the end of the checkout process.

‍Via your account at AirRobe.com
‍When you create an account at AirRobe, you automatically create your own Circular Wardrobe™ which is a digital version of your wardrobe. You can add items manually or via a partner site when shopping along as usual.

💡 Helpful Info to know - You can manage all your purchases and clothes via your Circular Wardrobe™. You can nominate to have your items unpublished but saved, or published available to resell, rent or recycle. You can also delete and list directly from your account.

Need some help? Contact us.

Your item has not been approved to list, what next?

Reasons your item may not have been approved: 
1. Your images don't meet our guidelinesHaving the right amount (2 minimum and we recommend 5 or more) of good quality images significantly impacts the sale rate of your item. Review our, How to take good photos for resale guide here.

2. The brand is not accepted in our range. We are on mission to reduce textile waste, slow down fashion consumption and support like minded brands and customers. As a result we don't accept all brands for resale or rent on AirRobe. You can review our approved brands here.

3. The item type is not accepted in our range We are on mission to reduce textile waste, slow down fashion consumption and support like minded brands and customers. As a result we don't accept all types of products for resale or rent on AirRobe. We do not accept to range: any non-fashion apparel or accessories, items marked “not for sale”, lingerie or items with hygiene concerns.

4. The item is below our price threshold. The minimum resale price is $20.

5. Your listing is missing information. Review your listing and ensure you have correctly entered condition, size, category and price.

💡 Helpful Info to know: If you need help listing an item, and are unsure why your item has not been approved, contact us here and we can help

💡 Helpful hints on how to take the best photos for resale

Number of images:
- Include as many pictures as possible (up to 8)
- We recommend a minimum of 3 images but ideally 5 or more
- Show the product from different angles (front, back, side and a close up)
- Take images of tags for buyer confidence
- Show close up details that you may not see in other images ie zipper detail straps, tags
‍
Imperfections and Signs of Wear
Always take close ups of imperfections or signs of wear to avoid negotiation, returns or a disappointing selling experience
- Signs of wear are a given in the resale space but transparency is key 

Quality of lighting:
- Always take pictures in natural lighting where possible 
- Avoid glare or over saturated light as this changes the colour saturation and can lead to a disappointing buying experience 

Luxury Brands and Receipts:
- Luxury items require authentication so be sure to take photos of tags and stitching
- Include receipts, packaging and authentication paperwork

Need some help? Contact us.